This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

When browsing to save files I just get a grey box

  • 1 cavab
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

Kate-w
Kate-w
more options

When I download and browse the location to save a file all I get is a grey box, there is no directory displayed for me to browse and save files.

I've refreshed mozilla, scanned the computer using Avast + Boot scan.

I've also tried uninstall and reinstall mozilla, nothing seems to fix this problem. I only get this using Mozilla.

Tried to attached an image but I can't browse to select it...

When I download and browse the location to save a file all I get is a grey box, there is no directory displayed for me to browse and save files. I've refreshed mozilla, scanned the computer using Avast + Boot scan. I've also tried uninstall and reinstall mozilla, nothing seems to fix this problem. I only get this using Mozilla. Tried to attached an image but I can't browse to select it...

All Replies (1)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

http://kb.mozillazine.org/Unable_to_save_or_download_files