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Cannot log on to Facebook or Google. Error message of an Authentic something. I've tried adding Facebook onto security.tls.insecure_fallback_hosts. Didn't work

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  • Last reply by cor-el

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I cannot log on. It's also not working on my Kindle, not just to computer. The Kindle says "timed out" so I wonder if this is an internet or router issue and not a Firefox issue.

I cannot log on. It's also not working on my Kindle, not just to computer. The Kindle says "timed out" so I wonder if this is an internet or router issue and not a Firefox issue.

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auntuu said

I cannot log on. It's also not working on my Kindle, not just to computer. The Kindle says "timed out" so I wonder if this is an internet or router issue and not a Firefox issue.

Here's the exact message: The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

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Do both devices use the same router?

Try to reset (power on/off) the router.