Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird reverts, losing all accounts and add ons

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by sra97

more options

Left PC on standby. When waking up, found Thunderbird had 'reverted' to a 'blank' state (sorry. Can think of no other words) without any accounts, add ons or skins.

Reinstalled. Pointed it to the path: [General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=0 Path=C:\Users\Stephen\Dropbox\Thunderbird\9svecbyf.default Default=1

Then deleted the 'Thunderbird' directory in 'C:\Users\Stephen\AppData\Roaming' as I did before. However each time I restart Thunderbird it defaults back to the 'C:\Users\Stephen\AppData\Roaming' and assumes it's a fresh install.

Left PC on standby. When waking up, found Thunderbird had 'reverted' to a 'blank' state (sorry. Can think of no other words) without any accounts, add ons or skins. Reinstalled. Pointed it to the path: [General] StartWithLastProfile=1 [Profile0] Name=default IsRelative=0 Path=C:\Users\Stephen\Dropbox\Thunderbird\9svecbyf.default Default=1 Then deleted the 'Thunderbird' directory in 'C:\Users\Stephen\AppData\Roaming' as I did before. However each time I restart Thunderbird it defaults back to the 'C:\Users\Stephen\AppData\Roaming' and assumes it's a fresh install.

Modified by sra97

Chosen solution

Duh...sorry. Edited the profiles.ini file in the C:\Users....Appdata...Roaming. Fixed it. Lost nostalgy and the skin...but not matter. Apologies for wasting anyone's time.

Read this answer in context 👍 0

All Replies (1)

more options

Seçilmiş Həll

Duh...sorry. Edited the profiles.ini file in the C:\Users....Appdata...Roaming. Fixed it. Lost nostalgy and the skin...but not matter. Apologies for wasting anyone's time.

Modified by sra97