This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get Sync to copy my passwords?

  • 3 cavab
  • 1 has this problem
  • 2 views
  • Last reply by bethmickle

more options

I got a new laptop so I set up sync to copy my passwords from my old computer. I logged in on both computers, but it doesn't seem to be copying anything even after several minutes.

I got a new laptop so I set up sync to copy my passwords from my old computer. I logged in on both computers, but it doesn't seem to be copying anything even after several minutes.

All Replies (3)

more options

If the Passwords checkbox is disabled in the Sync preferences window, it's because you have set a master password.

Firefox Sync will not synchronize your passwords if a master password is set. If you would like to continue synchronizing your passwords, try removing your master password before synchronizing.

more options

The initial Sync operation on a device may take some time, definitely more than just a few minutes - especially with a new Sync account and connecting two devices.

Using a master password and syncing of passwords shouldn't be an issue any longer, iirc that was 'fixed' a few versions ago.

more options

Thank you for your replies. I never had a master password set up, so that definitely isn't the issue. It has now been about a day and a half and it still doesn't seem to be copying a lot of the information. It copied some bookmarks, but still not the passwords, though that box is checked.

Modified by bethmickle