This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not find the Firefox that I purchased several months ago. Are all Firefox for Windows free now?

more options

I purchased Firefox several months ago. I need to reinstall the paid version of Firefox but I am unable to find the paid version of Firefox. I am wondering if there is still a paid version of this product or not. Also, I established an account when I purchased this item several months ago. I just need to understand if there is stll a paid version of this product and if there is, how to I find it.

I purchased Firefox several months ago. I need to reinstall the paid version of Firefox but I am unable to find the paid version of Firefox. I am wondering if there is still a paid version of this product or not. Also, I established an account when I purchased this item several months ago. I just need to understand if there is stll a paid version of this product and if there is, how to I find it.

Chosen solution

You always need to download and install Firefox from the official Mozilla servers to avoid getting unwanted extras like malware.

You can find the full version of the current current Firefox release (39.0) in all languages and all operating systems here:

Read this answer in context 👍 1

All Replies (3)

more options

There has never been a paid version of Firefox. You might have bought some kind of bundle or service that included Firefox with it, or... you might have been scammed. Can you figure out what it was or who you paid?

more options

Seçilmiş Həll

You always need to download and install Firefox from the official Mozilla servers to avoid getting unwanted extras like malware.

You can find the full version of the current current Firefox release (39.0) in all languages and all operating systems here:

more options

Thanks for your help in solving my problem. I thought for sure that I purchased a paid version for Firefox but I must be wrong. Now I know that I can always download and install Firefox by going to your web site.

Again, thank you very much for your help.


Hubart Lacy