This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my download won't start on windows 8 i get window that gives option to open or save but won't do anything else?

more options

I can't get firefox to down load on my windows 8 computer.

when I click free download I get box at bottom of screen about installer and options to run or save but nothing happens when either option is chosen.

am I doing some thing wrong?

I can't get firefox to down load on my windows 8 computer. when I click free download I get box at bottom of screen about installer and options to run or save but nothing happens when either option is chosen. am I doing some thing wrong?

All Replies (1)

more options

Try downloading Firefox from here: https://www.mozilla.org/en-US/firefox/all/

Save it to disk, then start the install by double-clicking the exe.