This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Sync doesent work!

  • 1 cavab
  • 2 have this problem
  • 9 views
  • Last reply by cor-el

Fejken
Fejken
more options

I rebooted the computer today but made sure that my Sync was okay so could sync it after I rebooted. And when I then downloaded Mozilla and would sync it said it that my account did not exist, even though I saw my account before I rebootade, I even saved the key for me to be able to sync. So I made a new account (same account name as before) but now there is no where i can sync enter the key for me to sync my old stuff.

Help me !

/Desperate user

I rebooted the computer today but made sure that my Sync was okay so could sync it after I rebooted. And when I then downloaded Mozilla and would sync it said it that my account did not exist, even though I saw my account before I rebootade, I even saved the key for me to be able to sync. So I made a new account (same account name as before) but now there is no where i can sync enter the key for me to sync my old stuff. Help me ! /Desperate user

Chosen solution

The Sync 1.1 version that used the 26 character sync key has been discontinued and will be shut down in September.

If you used that older Sync version then you may not be able to connect to the Sync account with the current release, only Firefox 28 and older versions can use the old Sync 1.1 version.

You have have to use the current Sync 1.5 version that uses a Firefox account (email and password) to connect to the Sync server.

Read this answer in context 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

The Sync 1.1 version that used the 26 character sync key has been discontinued and will be shut down in September.

If you used that older Sync version then you may not be able to connect to the Sync account with the current release, only Firefox 28 and older versions can use the old Sync 1.1 version.

You have have to use the current Sync 1.5 version that uses a Firefox account (email and password) to connect to the Sync server.