This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Has anyone found out how you actually contact Mozilla or are we just supposed as amateurs to find solutions for each other?

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by James

GaryOBrien
GaryOBrien
more options

I have found that I cannot now log on to my e-mails via Thunderbird having changed my BT password and entered the new manually when prompted by Thunderbird. This seems to be a shared problem. BT have been very clear with me today. I am able to access my e-mails by going on to their web-site and they have no responsibility for solving problems with Thunderbird. There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

I have found that I cannot now log on to my e-mails via Thunderbird having changed my BT password and entered the new manually when prompted by Thunderbird. This seems to be a shared problem. BT have been very clear with me today. I am able to access my e-mails by going on to their web-site and they have no responsibility for solving problems with Thunderbird. There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

Chosen solution

Even though Thunderbird still has Mozilla as part of its name, it is no longer a Mozilla product as it has been worked on by a community for a while now. This is why the development is at a slower pace and every seven versions for major Release compared to Firefox.

Mozilla does not have the resources for a call center to one on one support on this forum, phone, chat or email for all of their products and projects. The one on one support if existed would not be for Thunderbird and SeaMonkey (which is also worked on by a community).

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options
Has anyone found out how you actually contact Mozilla

This forum is the official Thunderbird support venue. There is no phone support.

There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

Thunderbird is a free software developed entirely by community contributors, not a commercial product. You'll get help in this forum. If this isn't the kind of support you're expecting it's up to you to hire a professional to fix your problems.

Wrt your problem, delete the password Thunderbird has remembered and try again. See http://kb.mozillazine.org/Setting_and_changing_email_passwords

James
James
  • Top 25 Contributor
  • Moderator
more options

Seçilmiş Həll

Even though Thunderbird still has Mozilla as part of its name, it is no longer a Mozilla product as it has been worked on by a community for a while now. This is why the development is at a slower pace and every seven versions for major Release compared to Firefox.

Mozilla does not have the resources for a call center to one on one support on this forum, phone, chat or email for all of their products and projects. The one on one support if existed would not be for Thunderbird and SeaMonkey (which is also worked on by a community).