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Firefox crashes

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  • Last reply by cor-el

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Crash ID: bp-5907c56f-68e4-47a2-92a4-00a602150827 Crash ID: bp-50acb4d5-a67c-415b-90be-2f8492150827 Crash ID: bp-c7bedd62-1dfc-425f-ba87-72ac92150827 Crash ID: bp-2840b23a-d93c-4eb5-b977-8017c2150827

I tried unsucceffully updating Firefox and testing for the crash in safe mode.

Report Content:


Accessibility: Active AdapterDeviceID: 0x0102 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 1495103c AdapterVendorID: 0x8086 AvailablePageFile: 7805243392 AvailablePhysicalMemory: 3206885376 AvailableVirtualMemory: 3771576320 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: babyfox.dll; BreakpadReserveAddress: 81264640 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1440664533 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: OpenSharedResource failed for format 65 InstallTime: 1440656280 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 1495103c, AdapterDriverVersion: 8.15.10.2712 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 636 StartupTime: 1440664532 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6032,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"he-IL"},"hdd":{"profile":{"model":"ST3500413AS","revision":"HP64"},"binary":{"model":"ST3500413AS","revision":"HP64"},"system":{"model":"ST3500413AS","revision":"HP64"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD 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U31","version":"11.31.2.13","description":"Next Generation Java Plug-in 11.31.2 for Mozilla 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Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16460},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16660},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 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40.0.2

Crash ID: bp-5907c56f-68e4-47a2-92a4-00a602150827 Crash ID: bp-50acb4d5-a67c-415b-90be-2f8492150827 Crash ID: bp-c7bedd62-1dfc-425f-ba87-72ac92150827 Crash ID: bp-2840b23a-d93c-4eb5-b977-8017c2150827 I tried unsucceffully updating Firefox and testing for the crash in safe mode. Report Content: ----------------------- Accessibility: Active AdapterDeviceID: 0x0102 AdapterDriverVersion: 8.15.10.2712 AdapterSubsysID: 1495103c AdapterVendorID: 0x8086 AvailablePageFile: 7805243392 AvailablePhysicalMemory: 3206885376 AvailableVirtualMemory: 3771576320 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: babyfox.dll; BreakpadReserveAddress: 81264640 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1440664533 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: OpenSharedResource failed for format 65 InstallTime: 1440656280 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 1495103c, AdapterDriverVersion: 8.15.10.2712 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 636 StartupTime: 1440664532 SystemMemoryUsePercentage: 49 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":6032,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2012,"locale":"he-IL"},"hdd":{"profile":{"model":"ST3500413AS","revision":"HP64"},"binary":{"model":"ST3500413AS","revision":"HP64"},"system":{"model":"ST3500413AS","revision":"HP64"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD 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Plug-in","version":"5.1.0.0","description":"VMware Client Support Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-client-support-5-1"],"updateDay":15621},{"name":"VLC Web Plugin","version":"2.2.1.0","description":"VLC media player Web 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Deployment Toolkit 8.0.310.13","version":"11.31.2.13","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16460},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16660},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471},{"name":"Microsoft Lync Web App Plug-in","version":"5.0.8308.301","description":"Microsoft Lync Web App Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-lwa-nativeplugin15.8"],"updateDay":15777},{"name":"ActiveTouch General Plugin Container","version":"28.12.2013.820","description":"ActiveTouch General Plugin Container Version 105","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-atgpc-plugin"],"updateDay":16471}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12648194048 TotalPhysicalMemory: 6325039104 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 40.0.2

All Replies (2)

more options

Hi, the problem seems to be with your graphics drivers, so perhaps you could try updating. More - Upgrade your graphics drivers to use hardware acceleration and WebGL.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

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This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue.