This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't receive email from one certain email address

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by Matt

more options

I have not been able to receive emails from a certain AOL email address. Even when I send to that address and they receive it when they reply back I still don't receive the email. I don't seem to be having problems getting email from anyone else.

Thanks.

I have not been able to receive emails from a certain AOL email address. Even when I send to that address and they receive it when they reply back I still don't receive the email. I don't seem to be having problems getting email from anyone else. Thanks.

All Replies (1)

more options

have you asked you mail provider why this is occurring? Thunderbird only downloads mail from your mail server, it does not reject or drop any of it. But most ISPs, in the US in particular, drop much of the mail sent to them as spam.