This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Can't load properly youtube.com, a blank page with text is loaded

bennyhillthebest
bennyhillthebest
more options

Firefox can't load properly youtube.com, even in safe mode. Sporadically it can, but then if i click a video or even reload the page it shows again the blank page. Besides also the gmail inbox page has problems displaying the buttons (even if the buttons still work).

Firefox can't load properly youtube.com, even in safe mode. Sporadically it can, but then if i click a video or even reload the page it shows again the blank page. Besides also the gmail inbox page has problems displaying the buttons (even if the buttons still work).
Attached screenshots

Chosen solution

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero).

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

Read this answer in context 👍 2

All Replies (3)

finitarry
finitarry
more options

Did you disable stylesheets? That sort of thing happens if stylesheets are not used. Check the View > Use Style menu and see if "None" is selected or "Basic Page Style" or "Default Style". You do not want to select "None".

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see if content fails to load or possibly is blocked (file size is zero).

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

YouTube style sheets are loaded from a second server. Can you access the style sheet directly using this link:

https://s.ytimg.com/yts/cssbin/www-core-2x-vfl74wlma.css

It should open a tab listing a "wall of text" (style rules written without spaces or line breaks), starting: 

body{line-height:1;text-align:left;text-align:start}menu

If you get an error or if Firefox won't display the page but forces a download, that may help explain why YT appears unstyled.