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Firefox crashes on startup - will not start in safe mode

  • 2 cavab
  • 1 has this problem
  • 3 views
  • Last reply by arog1354

arog1354
arog1354
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Not all crashes logging - latest crash report:

crash.main.2 1443807018 e0be77cf-2495-4a6b-9890-a53c21fa6b80 ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=54 BlockedDllList= SystemMemoryUsePercentage=23 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4072185856 TotalPageFile=19141926912 AvailablePageFile=16156196864 TotalPhysicalMemory=16591790080 AvailablePhysicalMemory=12694155264

Have uninstalled/re-inistalled, gone back to release 40, no difference. Will not start, just get crash reporter opened.

Not all crashes logging - latest crash report: crash.main.2 1443807018 e0be77cf-2495-4a6b-9890-a53c21fa6b80 ProductName=Firefox ReleaseChannel=release Version=41.0.1 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} SecondsSinceLastCrash=54 BlockedDllList= SystemMemoryUsePercentage=23 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4072185856 TotalPageFile=19141926912 AvailablePageFile=16156196864 TotalPhysicalMemory=16591790080 AvailablePhysicalMemory=12694155264 Have uninstalled/re-inistalled, gone back to release 40, no difference. Will not start, just get crash reporter opened.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you can't open Firefox, see:

arog1354
arog1354 Question owner
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There are no crash reports starting pb-xxx. Firefox goes immediately to the crash reported on starting up but it isn't logging the crash beyond what I've already posted.