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firefox wont open gmail

  • 2 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

molecule101
molecule101
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First time installing/using firefox. wont access gmail.com. it says "This connection is untrusted". I tried a fix i saw on your support page of deleting cert8.db but didnt fix the problem. How do I fix this.

First time installing/using firefox. wont access gmail.com. it says "This connection is untrusted". I tried a fix i saw on your support page of deleting cert8.db but didnt fix the problem. How do I fix this.

All Replies (2)

molecule101
molecule101 Question owner
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Here's a snip of the problem

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky and BitDefender that intercept secure connections and send their own certificate.

If you have Avast then try to disable HTTPS scanning in Avast Web Shield.