This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox does not let me play apple trailers.

mirandlg
mirandlg
more options

Hi,

I've already downloaded adobe flash and deleted cookies. How come Firefox won't let me play apple trailers?

Hoping for a solution!

Hi, I've already downloaded adobe flash and deleted cookies. How come Firefox won't let me play apple trailers? Hoping for a solution!

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

When I go to, for example, http://trailers.apple.com/trailers/wb/batkidbegins/, I get a plugin notification for QuickTime in the address bar. It looks like a small dark gray lego block and I learn that the page wants to use QuickTime when I click it. I have attached an example screenshot.

If that icon does not appear for you, do you have QuickTime in your Firefox? You can check on the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for "QuickTime". If it is disabled, it will be at the bottom on a grayed background. If the permission is set to either "Ask to Activate" or "Always Activate" then you should be able to play trailers.