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When I get to the Barnes and Noble page, I am unable to sign in to my account

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  • 1 has this problem
  • 5 views
  • Last reply by cor-el

Chrisit
Chrisit
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When I attempt to sign in to my Barnes and Noble account, all I get is a white square and a blue bubble that chases its self in a circle. This is the only account in which this happens. I did try a different browser. but I prefer FireFox. Thanks

When I attempt to sign in to my Barnes and Noble account, all I get is a white square and a blue bubble that chases its self in a circle. This is the only account in which this happens. I did try a different browser. but I prefer FireFox. Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window