This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Trying to unintall "kernel32::GetLongPathNameW(w R8, w .R7, i 1024)i .R6\uninstall\helper.exe"

Jschaefer44
Jschaefer44
more options

Trying to install firefox on alternate drive but cannot uninstall multiple entries for 7 versions. Registry shows install location and uninstall with the "kernel32::GetLongPathNameW(w R8, w .R7, i 1024)i .R6\uninstall\helper.exe" in each entry of the registry. When try to uninstall from control panel get message Message "you do not have sufficient access to uninstall xxxxxx"

Trying to install firefox on alternate drive but cannot uninstall multiple entries for 7 versions. Registry shows install location and uninstall with the "kernel32::GetLongPathNameW(w R8, w .R7, i 1024)i .R6\uninstall\helper.exe" in each entry of the registry. When try to uninstall from control panel get message Message "you do not have sufficient access to uninstall xxxxxx"

All Replies (2)

guigs
guigs
more options

Try to right click and choose to run as the Administrator, sometimes that helps. You might also find help in the Microsoft forums:

Jschaefer44
Jschaefer44 Question owner
more options

The cleanup utility has been discontinued and the replacement didn't help. It asked for product codes. I have tried to find product codes for 

  35.0.1, 36.0.1, 36.0.4, 39.0.3, 40.0.2, 40.0.3 with no success