Firefox crashes
My Firefox has been crashing a lot lately and losing all of my tabs in the process. I am running on Windows 7 Home Premium and here are my crash reports. Many thanks!
Report ID Date Submitted dc49de2c-bedf-483b-a05b-18dc7560c9c4 10/28/2015 4:08 PM 90296377-10cb-4bdb-b470-99c0a8c8c653 7/29/2015 2:14 PM bp-89832a43-6057-48b4-bd8b-c58112150531 5/31/2015 4:24 PM bp-e5cd04c3-463d-42bb-9df9-2ac622150520 5/20/2015 3:31 PM bp-a4873957-6926-4d2a-86ca-9001f2150520 5/20/2015 2:52 PM 08805ae5-fcc7-4fc7-a393-f344b7ac79d2 5/4/2015 10:47 AM bp-cd852013-79b8-445e-b1bb-6a2162150502 5/2/2015 11:25 AM 7ad384fb-518b-45db-bc28-ef72d77b405a 5/2/2015 8:48 AM ac3b544c-8add-4bc8-9fde-2ba2319ed1e2 5/1/2015 4:44 PM 9cf798c7-8c02-439e-9d50-e06b7bf6b379 5/1/2015 12:54 PM 811391f3-927e-4159-b006-6e2329579cfb 4/21/2015 1:41 PM 46e07bbc-565b-44ac-8268-245b8d317c82 4/15/2015 12:50 PM 2632281e-c703-4e4d-aa2c-763870e27edf 4/15/2015 12:13 PM 61eaa535-bdd7-4b5b-84ce-e4ac6a4563c6 4/15/2015 12:13 PM
All Replies (5)
bp-e5cd04c3-463d-42bb-9df9-2ac622150520 Product Firefox Version 38.0.1
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.*
The crash report flagged these programs;
igd10umd32.dll = Intel(R) Graphics Technology
ccl120u.dll = Symantec Security Technologies
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
coWPPlg.dll = Norton Confidential
coFFPl38.dll = Norton Identity Safe
check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Modified by FredMcD
If the above does not help,
Download the current full installers for your Norton programs and save them.
Download and run the Norton Removal Tool to uninstall your Norton product
After rebooting the computer, run a registry scanner. Then run the installers.
bp-89832a43-6057-48b4-bd8b-c58112150531 Signature shutdownhang
igd10umd32.dll = Intel(R) Graphics Technology
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs
1204809 NEW --- shutdownhang in nsThread::Shutdown() | Firefox crashes, sometimes the restart fails
1136891 NEW --- shutdownhang in nsThread::Shutdown() coming from ScopedXPCOMStartup::~ScopedXPCOMStartup()
1134620 NEW --- shutdownhang in nsThread::Shutdown() on restart for applying update
bp-a4873957-6926-4d2a-86ca-9001f2150520
Signature nsFrameManager
igd10umd32.dll = Intel(R) Graphics Technology
ccl120u.dll = Symantec Security Technologies
IPSEng32.dll = Symantec Intrusion Detection
IPSLdr32.dll = Symantec Intrusion Detection
coWPPlg.dll = Norton Confidential +++++++++++++++++++++++++++++++++++++++++++ Related Bugs 819600 REOPENED --- crash [@ nsFrameManager::CaptureFrameState(nsIFrame*, nsILayoutHistoryState*) ]
781148 RESOLVED INVALID Intermittent talos tp5n crash on www.bild.de/index.html [@ nsFrameManager::CaptureFrameState]
366128 RESOLVED FIXED Crash with float and xul in <select> [@ nsFrameManager::CaptureFrameState] [@ nsFrameManager::CaptureFrameState]
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Please post any new crashes.