We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can email be made to come in without red scam bar?

  • 6 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

Lately ALL come with "This message may be a scam" in red bar, even if email address is in my address book. Why?

Lately ALL come with "This message may be a scam" in red bar, even if email address is in my address book. Why?

All Replies (6)

more options

That warning is based on the content and structure of the email. There is no whitelist of good guys.

On the toolbar >Options > security > scams and urn it off if you do not care your correspondents are using privacy invading tricks that trigger the warning.

more options

No wonder I almost always get this red bar about a scam. Even your Mozilla email message had the red bar suggesting you're a possible scam. When I clicked to be able to post this note, I got the following message: "Thunderbird thinks this message is a scam. The links in the message may be trying to impersonate web pages you want to visit."

Getting this red bar warning has been a sudden and recent thing. . .coming up on emails from people and places who send them often. It's weird!!!

more options

Is anything now adding comments to your incoming messages? One of the triggers for a scam warning is a mix of URLs in a message.

more options

Robot replies don't help answer my question. I'd like a phone number so I could ask a person.

more options

Here is another robot answer: Does your email-server-provider mark them as scam?

more options

Walmar said

Robot replies don't help answer my question. I'd like a phone number so I could ask a person.

As the code that manages scam detection has seen no edits in recent years then it is not new, even if you think it is. So you have your answer. Turn it off if your do not like it's choices. I gave you the information to do that in my initial reply.

BTW as the Thunderbird council has no funds or employees, there is no office and ipso facto no phone. Think yourself lucky Mozilla sees fit to allow the use of their infrastructure and to use this forum.