This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Why can't I make ixquick.com my homepage in Win XP, only "search.jzip.com" will load as homepage.

user1272829
user1272829
more options

Tried every procedure to change my homepage. Not on this computer that I am on now (Dell Studio 1737 laptop), but an older dell desktop machine. Running Win XP (sorry) on the old machine. Ran all Norton 360 scans to no avail. Running new Firefox 41.0.2 reloaded on the Win XP desktop. Click on Firefox, get these three other windows on screen 1-"credit process w/token not located", 2-"cannot find GeniusBox\client.exe" and 3-A black screen in new window and says"c\win\sys32\svchost.exe". If I wait 30 second, can close all these windows. Click on FGirefox icon, it comes up on screen with these three new screens, I get rid of them, and the home page is "search.jzip.com". There is no "jzip" anywhere on the machine, there is no GeniusBox on the machine, and I have tried every explanation of how to change my homepage in Firefox. I can make a second tab that will go to "https://www.Ixquick.com" and it will work fine when I click on it, but I cannot get rid of the real Firefox homepage on tab 1 on Firefox when I clip on the Firefox icon of that "search.jzip.com" that shows as my homepage. Thanks for any help.

Tried every procedure to change my homepage. Not on this computer that I am on now (Dell Studio 1737 laptop), but an older dell desktop machine. Running Win XP (sorry) on the old machine. Ran all Norton 360 scans to no avail. Running new Firefox 41.0.2 reloaded on the Win XP desktop. Click on Firefox, get these three other windows on screen 1-"credit process w/token not located", 2-"cannot find GeniusBox\client.exe" and 3-A black screen in new window and says"c\win\sys32\svchost.exe". If I wait 30 second, can close all these windows. Click on FGirefox icon, it comes up on screen with these three new screens, I get rid of them, and the home page is "search.jzip.com". There is no "jzip" anywhere on the machine, there is no GeniusBox on the machine, and I have tried every explanation of how to change my homepage in Firefox. I can make a second tab that will go to "https://www.Ixquick.com" and it will work fine when I click on it, but I cannot get rid of the real Firefox homepage on tab 1 on Firefox when I clip on the Firefox icon of that "search.jzip.com" that shows as my homepage. Thanks for any help.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!