This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is Relevant-Knowledge? C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe Firefox crashes when i kill it! :( WTF?! It's new after installing FF 42, so

more options

What is Relevant-Knowledge? C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe

Firefox crashes when i kill it! :( WTF?! It's new after installing FF 42, so it think they belong together. Bad idea from FF.

Shall i install the older version?

System: Windows 10-64bit many addons

What is Relevant-Knowledge? C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe Firefox crashes when i kill it! :( WTF?! It's new after installing FF 42, so it think they belong together. Bad idea from FF. Shall i install the older version? System: Windows 10-64bit many addons

Modified by Clemens Ratte-Polle

All Replies (6)

more options

hi, this is adware/malware which has nothing to do with firefox. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

ok, i deleted this folder C:\Program Files (x86)\RelevantKnowledge\ killing the process Relevant-Knowledge if needed.

ee comes from tmrginc.com market research. perhaps this prog comes with SUMo-Updater, the only prog i installed recently.

thanks :)

more options

and AdwCleaner finds RelevantKnowledge background system services too! :D Very usefull :)

more options

AdwCleaner asks after cleaning to restart and close all progs/apps after an ok. Has to be after deleting services. And it runs without installing :)

more options

pisspott said

perhaps this prog comes with SUMo-Updater, the only prog i installed recently.

Where do you see the name SUMo-Updater? That could be a third party bundle updater.

more options

SUMo is Software Update Monitor and only the lite version comes without "sponsor.exe": http://kcsoftwares.com/?sumo