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This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I can't update my browser, I can't sign in even when my password is reset, I can't find a solution, I'm frustrated.

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  • 1 has this problem
  • 11 views
  • Last reply by ideato

NovaSS
NovaSS
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I updated to El Captain on my Mac. It changed Firefox. I am trying to update but it keep getting an error message. I also can't sign in to this site, with my original sign in, so I reset my password and that doesn't even work! I can't even go to Zynga Games. It doesn't load. I'm afraid to find out what else it won't do. Yes, I am contacting Apple too.

I updated to El Captain on my Mac. It changed Firefox. I am trying to update but it keep getting an error message. I also can't sign in to this site, with my original sign in, so I reset my password and that doesn't even work! I can't even go to Zynga Games. It doesn't load. I'm afraid to find out what else it won't do. Yes, I am contacting Apple too.

All Replies (1)

ideato
ideato
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Hello NovaSS, please try to download and install firefox, follow the next steps :

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac

any luck ?

thank you