This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting a "firefox not responding error" when accessing certain websites.

  • 1 cavab
  • 1 has this problem
  • 7 views
  • Last reply by LostGod

more options

On certain websites I try to access I will get a "firefox not responding error" message. I am able to access these websites on internet explorer and google chrome. I have tried a variety of possible fixes but nothing has solved the problem. I am eventually able to get on these sites but after waiting a long time. One of these sites is important for me to access quickly. Please help.

On certain websites I try to access I will get a "firefox not responding error" message. I am able to access these websites on internet explorer and google chrome. I have tried a variety of possible fixes but nothing has solved the problem. I am eventually able to get on these sites but after waiting a long time. One of these sites is important for me to access quickly. Please help.

All Replies (1)

more options

Attempt to access those site using Safe Mode in order to make sure one of your add-ons is not conflicting. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode