This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have 6 flash versions, with 19 being the newest, but when I check to see if my plugins are up to date, it says I am running 13.

  • 2 cavab
  • 1 has this problem
  • 7 views
  • Last reply by James

more options

I have 6 flash versions, with 19 being the newest, but when I check to see if my plugins are up to date, it says I am running 13. The check plugin page lists me running 13.0.0.214, but the version 13 that is listed in the addons is 13.0.0.182. Tried updating again, but it did not work.

I have 6 flash versions, with 19 being the newest, but when I check to see if my plugins are up to date, it says I am running 13. The check plugin page lists me running 13.0.0.214, but the version 13 that is listed in the addons is 13.0.0.182. Tried updating again, but it did not work.

All Replies (2)

more options

It is unnecessary have all of the out-dated versions of Flash Player installed on your computer. Please uninstall all versions of Flash Player from your system and download the newest version again.

For more information on uninstalling programs on Windows Vista, please refer to this Mircosoft help article:

Does this solve the issue? Please let us know.

more options

You really should uninstall all of those versions of Flash Player. https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then install Flash Player 19.0.0.245 (Plugin-based browsers version) from https://www.adobe.com/products/flashplayer/distribution3.html

Make Firefox is closed/exited when you uninstall and install Flash Player.