Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't watch show on CW site. Told to disable ad blocker. I did. CW is still telling me to disable even though I did and refreshed and restarted computer.

  • 1 cavab
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

more options

I have been watching currant episodes on the CW website. No problems. No changes on my MacBook Air recently, no ad-ons etc.

Today I went to the site to watch one of the latest episodes and it tells me:

Oops, you have an ad blocker enabled!

To watch this episode, please disable it and refresh the page.

So I went to "tools" click on the Add-ons, then "extensions" then I disabled the (ABP) adblock plus. (Even though it had been actividated and caused no interference with watching my shows before)

Then I refreshed the page and it still comes up that I have an ad blocker enabled. So I restarted the computer. Same result. What should I do?

I have been watching currant episodes on the CW website. No problems. No changes on my MacBook Air recently, no ad-ons etc. Today I went to the site to watch one of the latest episodes and it tells me: Oops, you have an ad blocker enabled! To watch this episode, please disable it and refresh the page. So I went to "tools" click on the Add-ons, then "extensions" then I disabled the (ABP) adblock plus. (Even though it had been actividated and caused no interference with watching my shows before) Then I refreshed the page and it still comes up that I have an ad blocker enabled. So I restarted the computer. Same result. What should I do?

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.