This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 cavab
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

Lots of crashes lately. Reinstalled, reset winsock and Ipv4 stuff, opened in Firefox safemode, still crashes.

Crash ID: bp-fb20fd32-9110-4232-96cc-b62322151130

any ideas?

Lots of crashes lately. Reinstalled, reset winsock and Ipv4 stuff, opened in Firefox safemode, still crashes. Crash ID: bp-fb20fd32-9110-4232-96cc-b62322151130 any ideas?

All Replies (1)

more options

Product Firefox Version 42.0 Build ID 20151029151421 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Do you have any other reports?


  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: