This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is there any body out there ? I have sent multiple crash reports and asked for help as thunderbird has messed up , and I need to talk to someone about resto

  • 2 cavab
  • 2 have this problem
  • 5 views
  • Last reply by Wayne Mery

more options

Thunderbird is not working , It only opens in 'sandbox"-avast and it creates multiple entries of the one email, mostly it won't let me send because it doesn't recognize my out going server . There is a lot of data in my account that I would like to save , otherwise I would download a better email program.

Inappropriate language removed. Un-formatted text fixed

Thunderbird is not working , It only opens in 'sandbox"-avast and it creates multiple entries of the one email, mostly it won't let me send because it doesn't recognize my out going server . There is a lot of data in my account that I would like to save , otherwise I would download a better email program. ''Inappropriate language removed. Un-formatted text fixed''

Modified by Andrew

All Replies (2)

more options

M y guess is another case of avast crippling Thunderbird.

Here is what we know about Avast. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

more options

Note - crash reports typically do not get responses. They as for your email address so they can get in touch with you if THEY want to, not the other way around. (the wording is fairly clear on that point)