When I open Thunderbird, I get two copies running simultaneously
I open Thunderbird and two copies are launched simultaneously -- exact duplicates doing the same things. I can switch from one to the other without a problem and when I close one copy, both close.
Chosen solution
Wayne Mery said
I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only
ok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?
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In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Okay, Here it is. Thanks, Joe Palazzo
Application Basics
Name: Thunderbird Version: 31.5.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150222233048 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.nbimed.com:110, plain, passwordCleartext
OUTGOING: mail.nbimed.com:587, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-ff78d589-1b54-4e47-9b61-3917c2150715 (7/15/2015) http://crash-stats.mozilla.com/report/index/bp-d2f29485-0e49-4ca8-b20c-4a2832140127 (1/27/2014) http://crash-stats.mozilla.com/report/index/bp-8aba4796-59d4-4428-baf2-ad2292130516 (5/16/2013) http://crash-stats.mozilla.com/report/index/bp-af11eca8-98c9-405a-ac99-701632121102 (11/2/2012)
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.5.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mail.winsearch.global_reindex_time: 1344033291
mailnews.database.global.datastore.id: b6ca7e04-386e-47c0-9895-ee9b2b61ceb
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1450745838
places.history.expiration.transient_current_max_pages: 73808
plugin.importedState: true
print.printer_HP_Color_LaserJet_CP5220_Series.print_bgcolor: false
print.printer_HP_Color_LaserJet_CP5220_Series.print_bgimages: false
print.printer_HP_Color_LaserJet_CP5220_Series.print_colorspace:
print.printer_HP_Color_LaserJet_CP5220_Series.print_command:
print.printer_HP_Color_LaserJet_CP5220_Series.print_downloadfonts: false
print.printer_HP_Color_LaserJet_CP5220_Series.print_duplex: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_bottom: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_left: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_right: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_edge_top: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_evenpages: true
print.printer_HP_Color_LaserJet_CP5220_Series.print_footercenter:
print.printer_HP_Color_LaserJet_CP5220_Series.print_footerleft: &PT
print.printer_HP_Color_LaserJet_CP5220_Series.print_footerright: &D
print.printer_HP_Color_LaserJet_CP5220_Series.print_headercenter:
print.printer_HP_Color_LaserJet_CP5220_Series.print_headerleft: &T
print.printer_HP_Color_LaserJet_CP5220_Series.print_headerright: &U
print.printer_HP_Color_LaserJet_CP5220_Series.print_in_color: true
print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_bottom: 0.5
print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_left: 0.5
print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_right: 0.5
print.printer_HP_Color_LaserJet_CP5220_Series.print_margin_top: 0.5
print.printer_HP_Color_LaserJet_CP5220_Series.print_oddpages: true
print.printer_HP_Color_LaserJet_CP5220_Series.print_orientation: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_page_delay: 50
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_data: 1
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_height: 11.00
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_name:
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_size_type: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_size_unit: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_paper_width: 8.50
print.printer_HP_Color_LaserJet_CP5220_Series.print_plex_name:
print.printer_HP_Color_LaserJet_CP5220_Series.print_resolution: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_resolution_name:
print.printer_HP_Color_LaserJet_CP5220_Series.print_reversed: false
print.printer_HP_Color_LaserJet_CP5220_Series.print_scaling: 1.00
print.printer_HP_Color_LaserJet_CP5220_Series.print_shrink_to_fit: true
print.printer_HP_Color_LaserJet_CP5220_Series.print_to_file: false
print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_left: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_right: 0
print.printer_HP_Color_LaserJet_CP5220_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: Parallels Display Adapter (WDDM)
Vendor ID: 0x1ab8
Device ID: 0x4005
Adapter RAM: Unknown
Adapter Drivers: prl_umdd prl_umdd10
Driver Version: 10.2.28956.0
Driver Date: 3-26-2015
Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled: false (6.2.9200.17568)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
I also get this message on one of the launch screens, but it displays while the program is downloading messages and the program works fine -- I just get two launch screens like I launched the program twice. I click OK and the error message goes away.
"The account joepalazzo@bellsouth.net is being processed. Please wait until processing is complete to get messages."
I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only
I would swear to you that I have at least tried that solution twice without success, but I did it again and it worked. The only conclusion I have is that I did the procedure in reverse order or that I closed the wrong window with the "X" first. However, it seems to be working now and I want to thank you for your help very much -- this was one of those . . .
Seçilmiş Həll
Wayne Mery said
I suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window only
ok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?
paminala said
Wayne Mery saidI suspect at some point you opened a second window. Close one of them using the "X" in the top right. Then do file | exit. Now start thunderbird. hopefully you will have one window onlyok, I would LOVE to try this but if I close one window (with the 'x') the other one closes too. How am I supposed to access the 'file' menu when the program is closed?
This does not make sense to me. Please tell us... 1. Is your problem gone? 2. If it is not gone, does starting Thunderbird in safe mode help https://support.mozilla.org/en-US/kb/safe-mode ??