This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird is not opening on my inbox. Furthermore clicking on any pane folders, folder contents does not show. SOLVED by starting Thunderbird in safe mode

  • 10 cavab
  • 3 have this problem
  • 3 views
  • Last reply by starz222

more options

I checked an I'm running Thunderbird 38.5 listed as up to date. Whenever I open Thunderbird the main home page is in the main field, not my Inbox. When I click on my inbox or any folders in the LH pane, nothing opens. I can open in another tab on some of the folders. This is extremely frustrating. I read about starting in safe mode and removing the Lightning add on...but I don't have that add on loaded?!?! Can anyone please help. Thanks, Steve.

I checked an I'm running Thunderbird 38.5 listed as up to date. Whenever I open Thunderbird the main home page is in the main field, not my Inbox. When I click on my inbox or any folders in the LH pane, nothing opens. I can open in another tab on some of the folders. This is extremely frustrating. I read about starting in safe mode and removing the Lightning add on...but I don't have that add on loaded?!?! Can anyone please help. Thanks, Steve.

Modified by Wayne Mery

Chosen solution

So actually, you went one directory level too deep.

But it's OK, your shot does show that Lightning/calendar was installed at one point. Which very well could have caused your problem.

Read this answer in context 👍 0

All Replies (10)

more options

Please - start Thunderbird in safe mode

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

more options

I don't have the Lightning addon loaded to begin with? So it's not there for me to remove. I did start Thunderbird in safe mode and was able to get it to work this evening. Tomorrow I'll try starting thunberbird in regular mode again. Is there any solve beside removing the lightning addon?

more options

Please post the full list of addons, both enableld and disabled, from Help | Troubleshooting

more options

I don't have any add ons listed as installed!

Here's the weird thing. I opened TB in safe mode. And even though I did not have any add ons ... I pretended I had the lightning add on, So...I just made sure it was not installed. I restarted the computer the next day, opened TB and it seems to be working properly for now.

more options

Pretty interesting.

Please go to Help | Troubleshooting | Profile Folder: Show Folder | pick the extensions directory

Can you post a screen shot here please.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
more options

Here's a screen shot

more options

sorry. need you to actually go into the extensions directory :)

more options

Here's the extensions directory folder contents

more options

Seçilmiş Həll

So actually, you went one directory level too deep.

But it's OK, your shot does show that Lightning/calendar was installed at one point. Which very well could have caused your problem.

more options

OK! Thanks for the help. I think lightning calendar is now not installed...I'll monitor for a few days and open a new question if things go bad! I've had a bad week with Mozilla products. I also use Firefox and lost all my bookmarks...only to find I can retrieve them thru Sync...which I did. Fingers crossed all will remain OK.