Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Cannot connect to HTTPS after updating to 43.0.3.

  • 1 cavab
  • 4 have this problem
  • 4 views
  • Last reply by cor-el

WillBoiney
WillBoiney
more options

After upgrading to version 43.0.3, two of two affected workstations cannot connect to any site using https. google.com is a good example. The usual error message about a certificate error comes up, but without the option to "I know the risk, take me there anyway". There is, in other words, no way to get to Google using this version of the browser. Internet Explorer works okay. The older version of Firefox worked okay. Reverting back to version 40.x.x works okay. These workstations are in an enterprise network environment (Active Directory) and run 64-bit Windows 7 Enterprise.

After upgrading to version 43.0.3, two of two affected workstations cannot connect to any site using https. google.com is a good example. The usual error message about a certificate error comes up, but without the option to "I know the risk, take me there anyway". There is, in other words, no way to get to Google using this version of the browser. Internet Explorer works okay. The older version of Firefox worked okay. Reverting back to version 40.x.x works okay. These workstations are in an enterprise network environment (Active Directory) and run 64-bit Windows 7 Enterprise.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.