This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Connectivity and Crashing issues

Nanda Kumar
Nanda Kumar
more options

Since my browser is updated to 43, I am seeing connectivity related issues. Currently, it is at 43.0.4, I have submitted at least 3 crash reports after updated to 43. And submitted feedback reports few times recently, so those reports might have some troubleshooting information. Main problem I am seeing is - after opening the browser, it works fine for some time. There is no definite time frame but after sometime, none of the websites open. It either shows empty page as if I opened an empty tab or the error that says 'connection was reset'. 90% of the time it is empty page. While it tries open the pages, it says 'looking up <website>' or 'resolving <website>' in the bottom corner overlay. My problem is almost same as what was described in another post where some users who have 'NVidia connection manager firewall' installed. But I do not have this installed. So not sure what else is causing this in my system. But how come firefox is vulnerable to those applications installed and other browsers do not. All the times when firefox is not working, Chrome worked perfectly fine although bit slow comparatively.

Since my browser is updated to 43, I am seeing connectivity related issues. Currently, it is at 43.0.4, I have submitted at least 3 crash reports after updated to 43. And submitted feedback reports few times recently, so those reports might have some troubleshooting information. Main problem I am seeing is - after opening the browser, it works fine for some time. There is no definite time frame but after sometime, none of the websites open. It either shows empty page as if I opened an empty tab or the error that says 'connection was reset'. 90% of the time it is empty page. While it tries open the pages, it says 'looking up <website>' or 'resolving <website>' in the bottom corner overlay. My problem is almost same as what was described in another post where some users who have 'NVidia connection manager firewall' installed. But I do not have this installed. So not sure what else is causing this in my system. But how come firefox is vulnerable to those applications installed and other browsers do not. All the times when firefox is not working, Chrome worked perfectly fine although bit slow comparatively.

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Nanda Kumar
Nanda Kumar Question owner
more options

Hi,

Please find below crash reports that I submitted in last 3 weeks. bp-3c7bb229-77e1-4f23-aa8f-650792160115 1/15/2016 3:56 PM bp-f15348d1-89b9-448d-974c-da1102160111 1/11/2016 7:30 PM bp-85699fac-595a-4460-bfba-e8a2e2160111 1/11/2016 7:14 PM bp-fd4c0eb1-2ce7-4105-9dad-e16d52160105 1/5/2016 12:18 PM bp-a19baebe-832a-4027-b560-141712160104 1/4/2016 11:58 AM 73668faa-9cd0-405a-9376-7b50a4d03f82 12/29/2015 11:09 AM

FredMcD
FredMcD
more options

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature shutdownhang | WaitForSingleObjectEx

System Memory Use Percentage 74

fcagff.dll = McAfee DLP Endpoint

This is for Sumo's Related Bugs 1230515 UNCONFIRMED --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown when dealing with usb card reader and websites which require RFID authentication

1158189 NEW --- shutdownhang in mozilla::net::nsHttpConnectionMgr::Shutdown()

As a test, disable / update McAfee DLP Endpoint

Nanda Kumar
Nanda Kumar Question owner
more options

Hi, Thanks for the analysis and update on the potential root cause. But unfortunately, I cannot disable McAfee because it is my work laptop and I do not have sufficient privileges to do so.

Probably there was a McAfee update that started causing the issue but I haven't seen this issue prior updating firefox to 43. Also at the same time, chrome is working perfectly fine. Even now I am using Chrome to post the reply as firefox is not working and I just submitted another crash report.

How come firefox is vulnerable to anti virus software but other browsers are not ? So I believe there is a bug in firefox. Should I mark this question as resolved as there is already a bug open ?