Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I can't log into a military website and I used to be able to.

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

smithm
smithm
more options

I have tried to log into a military website like I have before and this new computer won't allow to log in. The connection to certificate.us.army.mil was interrupted while the page was loading. 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

This is what I see for firefox, internet exployer and google chrome. I have been able to log and use it on other computers, so why can't I do it on a new computer. Any ideas to help me out would be great. Thanks

I have tried to log into a military website like I have before and this new computer won't allow to log in. The connection to certificate.us.army.mil was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. This is what I see for firefox, internet exployer and google chrome. I have been able to log and use it on other computers, so why can't I do it on a new computer. Any ideas to help me out would be great. Thanks

All Replies (2)

FredMcD
FredMcD
more options

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I either can't connect to the website with Firefox. The server only supports TLS 10. and TLS 1.1 (not TLS 1.2). I don't know what goes wrong here.

Do you need a CAC to connect?

If I allow to fallback the I get this error:

An error occurred during a connection to certificate.us.army.mil. The server rejected the handshake because the client downgraded to a lower TLS version than the server supports. (Error code: ssl_error_inappropriate_fallback_alert)