This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

I tried to send a large file to filelink and since attempting to do so, everything has locked up in thunderbird. If I close down it returns in same condition

  • 1 cavab
  • 2 have this problem
  • 1 view
  • Last reply by christ1

EHGiven
EHGiven
more options

I cannot now read emails, send emails or do anything with my account. This followed attempting to use filelink to send a large file. The document is in draft but I cannot access and delete it. All I have is the file directory and big directions Email, Accounts and Advanced features and nothing works.

I cannot now read emails, send emails or do anything with my account. This followed attempting to use filelink to send a large file. The document is in draft but I cannot access and delete it. All I have is the file directory and big directions Email, Accounts and Advanced features and nothing works.

Chosen solution

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Read this answer in context 👍 1

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Seçilmiş Həll

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?