This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Filefox won't open when I click desktop icon.

Kelly55
Kelly55
more options

I can only open it by going into the program file and clicking on previous version which gives me a prompt for starting the .exe file with the warning that it is outside the network. I don't know how it got outside the network. I haven't changed any settings.

I can only open it by going into the program file and clicking on previous version which gives me a prompt for starting the .exe file with the warning that it is outside the network. I don't know how it got outside the network. I haven't changed any settings.

All Replies (3)

user1298613
user1298613
more options

Hi, you could start by going into the Start Menu and ssearch for FF in there. Click on that and see if it works. If it does, delete the Icon that doesnt work and save the other Icon to your desktop again. :)

Kelly55
Kelly55 Question owner
more options

Thank you very much. I owe you one.

I spoke too soon. It still won't open without me opening previous version

Modified by Kelly55

user1298613
user1298613
more options

Sorry to hear that. I found something that might be of use, its for version 42 but I think will work in your version. Try this

https://support.mozilla.org/en-US/questions/1093449