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Firefox lost my sync data? Everything is gone, even after syncing.

  • 2 cavab
  • 3 have this problem
  • 13 views
  • Last reply by olivasvin

olivasvin
olivasvin
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my computer crashed and i lost all of my saved data however the apps and programs were still there. then when i opened my Firefox all my bookmarks, history data and passwords were gone. i didn't think anything of it until i logged into sync and noticed when it says sync complete, there is still nothing there. why is all my data gone i thought it was all backed up with some kind of Firefox cloud feature. i uninstalled Firefox and reinstalled it but still is says it just synced and there is still no bookmarks or passwords or anything else. i have used Firefox all my life but this really makes me want to switch to chrome or something. i have so many passwords and saved pages. i would really hate to have to start over again please help me...

my computer crashed and i lost all of my saved data however the apps and programs were still there. then when i opened my Firefox all my bookmarks, history data and passwords were gone. i didn't think anything of it until i logged into sync and noticed when it says sync complete, there is still nothing there. why is all my data gone i thought it was all backed up with some kind of Firefox cloud feature. i uninstalled Firefox and reinstalled it but still is says it just synced and there is still no bookmarks or passwords or anything else. i have used Firefox all my life but this really makes me want to switch to chrome or something. i have so many passwords and saved pages. i would really hate to have to start over again please help me...

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Did you have a problem logging in to Sync?

Did you reset the password for Sync / Firefox Account password? If so, that was a fatal mistake. If you did reset the password your data was cleared from the Sync server. The password is used to create an encryption key which is used to decrypt the data when it arrives back on one of your devices. A different password would have a different "key", one that wouldn't be able to decrypt your data.

Do you have another device connected to that Sync account?

olivasvin
olivasvin Question owner
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yes i did i forgot my password and they shouldn't do it like that. forget this im done..