Cannot open thunderbird after updating.
Downloaded and installed the latest update last night. During the update, my norton antivirus put up a flag saying there was a potential problem it was checking for. After a minute or so, norton said it was okay, proceed. Now when I click on the desktop icon for TB I get an error whistle but no pop up or message to say what is wrong. It simply won't open.
I did reboot, with no effect. I tried to open from C:program files/mozilla thunderbird, but clicking TB.exe gets me the same whistle, and clicking updater.exe gets no response at all.
I'm using Windows XP service pack 3 -- yeah, I'm a dinosaur. But I have over 2000 saved messages I can't lose!
Chosen solution
get Thunderbird here getthunderbird.com this sounds like an occasion when a re install is worthwhile.
Mail and settings are not affected by reinstalling.
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As you have just updated Thunderbird, it is possible that your anti-virus product is blocking Thunderbird. Close Thunderbird and check the AV/firewall product settings.
I also use Norton and on occasions (rarely), I have had to access anti-virus/firewall product and reset to 'Allow' Thunderbird. For some unknown reason it did not seem to realise that Thunderbird update is still Thunderbird. Once, I had to set to block and then reset to 'Allow. to get it to work. Then restart Thunderbird.
Thanks, T-H, I tried what you suggested, even switching to block then allow on both TB and updater. I checked trusted on both as well. Still can't open either one. If I re-download the TB software, is it going to change all my custom settings and addons and lose my 2000 saved messages?
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get Thunderbird here getthunderbird.com this sounds like an occasion when a re install is worthwhile.
Mail and settings are not affected by reinstalling.
Thanks Matt - That did it, and it was pretty painless - nothing lost.
Hmm, so a reinstall wakes Norton up. That is worth noting. Now if I knew why it needed waking up perhaps we could move forward to locating a permanent solution.