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Firefox is open but not responding, Force quit not working either (on Mac) How do I close it down?

  • 5 cavab
  • 1 has this problem
  • 2 views
  • Last reply by jjalarie

ficooper
ficooper
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Firefox is open but I can't actually open it. I'm not getting any error messages when I try to select it, just nothing. When I try and right click/force quit or apple/force quit nothing happens. I've also tried closing down my machine but Firefox is still open. Please help.

Firefox is open but I can't actually open it. I'm not getting any error messages when I try to select it, just nothing. When I try and right click/force quit or apple/force quit nothing happens. I've also tried closing down my machine but Firefox is still open. Please help.

All Replies (5)

jjalarie
jjalarie
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Open up Task Manager from your start menu, and click Firefox, then click end task on the bottom right of the window.

ficooper
ficooper Question owner
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Thanks jjalarie, but I'm on a Mac which has Activity manager and not Task Manager. When I go to activity manager, Firefox is not displaying as active so I can't close it from there however in the bottom bar on my Mac it's showing as active. I suspect I'm going to have to uninstall it and start again.

Cheers F

jjalarie
jjalarie
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Well, I must've missed the part where you may have said you're on a Mac, so I can't help. Best thing I can suggest, is rebooting it.

ficooper
ficooper Question owner
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Thanks for trying. I have tried to restart the computer but that isn't working either, I've just tried to uninstall it and it's still displaying as open!!!! No idea what to do next. Can anyone help? Cheers Fiona

jjalarie
jjalarie
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Sorry, I tried to help.