This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox quits loading a site too early... what do I do?

  • 3 cavab
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

more options

Firefox stops loading before the opening page has completely loaded.... it quits loading after about one-two seconds. I've already done the Privacy -- Use Tracking Protection thing.

Firefox stops loading before the opening page has completely loaded.... it quits loading after about one-two seconds. I've already done the Privacy -- Use Tracking Protection thing.

All Replies (3)

more options

Are there any error messages in the Web Console ("3-bar" menu button or Tools > Web Developer)?

Does the Network Monitor give any clues what is happening?

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.