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still cant delete emails after deleting trash and trash msf

  • 8 cavab
  • 2 have this problem
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  • Last reply by sassy923

sassy923
sassy923
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I cant delete my emails even after deleting trash msf. I cant delete trash file as it wont let me. says I need permission? I would like to do a complete reinstall of thunderbird but when I do that all the messages are still there. How do I delete the whole thing so its a new install with no messages in it at all?

I cant delete my emails even after deleting trash msf. I cant delete trash file as it wont let me. says I need permission? I would like to do a complete reinstall of thunderbird but when I do that all the messages are still there. How do I delete the whole thing so its a new install with no messages in it at all?

All Replies (8)

christ1
christ1
  • Top 25 Contributor
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I would like to do a complete reinstall of thunderbird but when I do that all the messages are still there.

Thunderbird separates the program installation from the profile. All your data is in the profile, so re-installing the application is a complete waste of time. https://support.mozilla.org/en-US/kb/profiles-tb

How do I delete the whole thing so its a new install with no messages in it at all?

Backup your profile before doing anything else.

Then use profile manager to delete your profile. https://support.mozilla.org/en-US/kb/using-multiple-profiles

I'm not sure why you're so desperate to start from scratch. But if this is what you want to do, go for it.

Modified by christ1

sassy923
sassy923 Question owner
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The reason I want to do a clean install is because I have done everything that I can to fix the situation and nothing has worked. I cant delete my emails no matter what I do. Not from inbox, trash, sent, or any other folder I have. I have tried all the solutions I have found on support but still cant delete anything. I'm not sure what other option I have apart from a clean install?

user01229325
user01229325
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Have you ever Compacted your folders? If not now is the time. https://support.mozilla.org/en-US/kb/compacting-folders

sassy923
sassy923 Question owner
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Yes have done that as well. Didn't make any difference either.

christ1
christ1
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I have tried all the solutions I have found on support but still cant delete anything.

That isn't a particularly useful statement as it leaves everyone guessing what you may have tried.

sassy923
sassy923 Question owner
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I've tried deleting both the trash files. I have compacted the folders. I have made another trash file with a different name. All to no avail. I still cant delete any of my emails. Cant delete them from any other folder either.

christ1
christ1
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I've tried deleting both the trash files.

Did you follow these instructions? https://support.mozilla.org/en-US/kb/cannot-delete-messages

I have made another trash file with a different name.

I don't understand that. Please elaborate.

Modified by christ1

sassy923
sassy923 Question owner
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One of the solutions in support was to make another trash folder with a different name. I tried that before I tried anything else.

Yes I followed the instructions. It didn't work either.

I figured after doing all of that to no avail a clean install was my only option which I have done.

Thank you for your help.

.