Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

THUNDERBIRD stalling

  • 6 cavab
  • 3 have this problem
  • 1 view
  • Last reply by Mount917

more options

Hi just love my THUNDERBIRD and FIREFOX. Just did an update to 45.1.0 - Now when i click on an email it says Loading and just hangs there. This is the same on 2 machines. I can open the email if i right click on an email and select Open message in new tab. Any help thank you. George

Hi just love my THUNDERBIRD and FIREFOX. Just did an update to 45.1.0 - Now when i click on an email it says Loading and just hangs there. This is the same on 2 machines. I can open the email if i right click on an email and select Open message in new tab. Any help thank you. George
Attached screenshots

Chosen solution

All Replies (6)

more options

Seçilmiş Həll

Does starting Thunderbird in https://support.mozilla.org/en-US/kb/safe-mode help?

more options

Hi there Wayne Mery, Thank you very much your suggestion worked – Going to safe mode did the trick. At first I thought it didn’t but a couple of clicks and away it went. My PC seemed to come good after my usual PHAMTON fiddling, but my wife’s did not. I have used Mozila suit 1st away back when – Then Firefox and SeaMonkey now Firefox & Thunder bird - this is the first time I have a problem I could not fix. Been the best software. Thank you for the help

Modified by Mount917

more options

In that case, you want to look at tools | addons | extensions and experiment to find and tell us which addon is causing your problem.

more options

Hi There Wayne Mery, The only Add On that I could see has been stopped as not being compatible with Thunderbird 45.1.0 is Silvermel and Charamel XT 1.6.1 – Possible VLC Web Plugin 2.2.1.0 as well??

more options

This isn't about what is stated in the UI regarding compatibility - which cannot be fully trusted. It's about testing each addon.

Plugins we don't care about (generally)

more options

Hi there Wayne, The only 2 extensions on PC 2 are Lightning and Thunderbird Conversations. There were 2 others I seen whilst in safe mode that had been disabled as incompatible with 45.0.1 – without taking too much notice what they were I removed them. Regards George