This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant open videos from a bookmarked page

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Stormer79

more options

When I go to my bookmarks (opening as a separate window) and choose the relevant link it opens the page fine. When I click on the video to play it however it doesn't do anything. Sometimes it opens another bookmark, almost like I'm clicking on the list of bookmarks instead even though I'm in the browser window, not the bookmarks list. If I close the bookmarks window, I can play the video as normal. Hopefully this makes sense - not sure I've explained it very well.

When I go to my bookmarks (opening as a separate window) and choose the relevant link it opens the page fine. When I click on the video to play it however it doesn't do anything. Sometimes it opens another bookmark, almost like I'm clicking on the list of bookmarks instead even though I'm in the browser window, not the bookmarks list. If I close the bookmarks window, I can play the video as normal. Hopefully this makes sense - not sure I've explained it very well.

All Replies (3)

more options

Please post a public link we can check out.

Try going to that page manually, without the bookmark.


Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

more options

Is this about opening a link from the Bookmarks Manager (Library)?

Does this also happen if you open the link from the "Show your bookmarks" drop-down list (button next to the star on the Navigation Toolbar) or from the bookmarks sidebar?


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Sorry, this is very difficult to explain. I open the page from the 'show all bookmarks' drop down and then I can't open the video. However, I've found that if I minimise the bookmarks window then I can use the page fine. I have noticed there is a problem when trying to use the slider in spotify and also clicking on the 'x' to close a window so I'm wondering if it's a mouse issue. It had only been a problem using Firefox before today as I'd had no issues using another browser. I've tried what you suggested above and it's had no improvement on the problem.