This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since update 45.1.1 am unable to log into my Outlook account in Thunderbird due to wrong password sending.

  • 4 cavab
  • 6 have this problem
  • 3 views
  • Last reply by Barryjj

more options

Requested re-entry of correct password is not accepted either. I can however log on to Outlook on line through Firefox and connect using the correct password. I have changed nothing in any settings, and the correct password is still stored in Thunderbird settings.

Requested re-entry of correct password is not accepted either. I can however log on to Outlook on line through Firefox and connect using the correct password. I have changed nothing in any settings, and the correct password is still stored in Thunderbird settings.

Chosen solution

Barryjj said

Requested re-entry of correct password is not accepted either. I can however log on to Outlook on line through Firefox and connect using the correct password. I have changed nothing in any settings, and the correct password is still stored in Thunderbird settings.

Any crash logs or specific error form that smtp server showing in thunderbird? something like:

Error: tls protocol or username / password not accepted or supported on smtp.foo.bar ?

Read this answer in context 👍 1

All Replies (4)

more options

Seçilmiş Həll

Barryjj said

Requested re-entry of correct password is not accepted either. I can however log on to Outlook on line through Firefox and connect using the correct password. I have changed nothing in any settings, and the correct password is still stored in Thunderbird settings.

Any crash logs or specific error form that smtp server showing in thunderbird? something like:

Error: tls protocol or username / password not accepted or supported on smtp.foo.bar ?

more options

Sending of password for user xxxxxxxx@outlook.com.au did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=SIXPR04MB0892.apcprd04.prod.outlook.com:1995:SSL]

more options
more options

Thanks Corey, worked like a dream. If it was so simple, I am left wondering why Microsoft, with all their available resources, were not able to advise their clients what was going on......... The answer, of course, is obvious. Bazza.