This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I access my spam/junk file (where is it ?)

  • 4 cavab
  • 7 have this problem
  • 13 views
  • Last reply by Dickenson

more options

Have not received e-mails and am told they must be in my junk flle. I do not know how to access this file because I don't know where it is? As you may guess I am not computer savy !!

Have not received e-mails and am told they must be in my junk flle. I do not know how to access this file because I don't know where it is? As you may guess I am not computer savy !!

Chosen solution

You may have an account that connects using POP, which would mean that a Spam folder would be found on the server (but not in a mail client such as Thunderbird.)

Go and login to your email in your browser via the provider's web page and look for a Spam or Junk folder there.

Read this answer in context 👍 5

All Replies (4)

more options

Mine appear in the pane at the left where my accounts and their folders are listed.

Do you have such a pane?

more options

Thank you so much for taking the time to respond. I have such a pane but it only contains Inbox/Drafts/Sent/Archives/Deleted.

more options

Seçilmiş Həll

You may have an account that connects using POP, which would mean that a Spam folder would be found on the server (but not in a mail client such as Thunderbird.)

Go and login to your email in your browser via the provider's web page and look for a Spam or Junk folder there.

more options

Brilliant ! Found it. Thanks a million.