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Firefox crashes

  • 2 cavab
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Singu7arity
Singu7arity
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When playing Youtube or Facebook videos, firefox turns black and crashes.

When playing Youtube or Facebook videos, firefox turns black and crashes.

Modified by Singu7arity

All Replies (2)

philipp
philipp
  • Moderator
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hi, could you see if updating your graphics driver is making a difference here?: https://downloadcenter.intel.com/download/25978/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-?product=81496

FredMcD
FredMcD
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Found crash report; More system details

bp-e2596533-07bf-4e72-9e79-eceae2160622

Signature: igd10iumd32.dll | NDXGI::CDevice::Flush

AquaSnap.Hook.dll = AquaSnap

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

For now, disable AquaSnap.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration