Orange asterisk not appearing when new mail arrives
I have about 10 POP3 accounts in my Thunderbird (Version 45.2.0). When new mail arrives, each account should display an orange asterisk on the accounts name. This is occuring on some account but not on other accounts. On the accounts that do not show the orange asterisk, I cannot tell when new mail arrives and I have to open the folder' s Inbox to see if there is any new mail. I cannot find a setting to enable or disable this feature. Can anyone assist with this issue?
I have about 10 POP3 accounts in my Thunderbird (Version 45.2.0). When new mail arrives, each account should display an orange asterisk on the accounts name. This is occuring on some account but not on other accounts. On the accounts that do not show the orange asterisk, I cannot tell when new mail arrives and I have to open the folder' s Inbox to see if there is any new mail. I cannot find a setting to enable or disable this feature. Can anyone assist with this issue?
All Replies (8)
the folders change colour as well you know. Blue I think is the default, or are you using a non default theme?
I am using the default themes but noe of my folders appears to change color when new mail arrives. Most accounts, but not all, show the orange asterisk when new mail arrives.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
As Requested - Troubleshooting Information follows . . . . . .
Application Basics
Name: Thunderbird Version: 45.2.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160630070546 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account4:
INCOMING: account4, , (pop3) 220.233.34.66:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.nsw.exemail.com.au:25, trySTARTTLS, none, true
account6:
INCOMING: account6, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account7:
INCOMING: account7, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account11:
INCOMING: account11, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account12:
INCOMING: account12, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.nsw.exemail.com.au:25, trySTARTTLS, none, true
account13:
INCOMING: account13, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account14:
INCOMING: account14, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account15:
INCOMING: account15, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account16:
INCOMING: account16, , (pop3) mail.simsware.com:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) pop.centralmonitoring.com.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account18:
INCOMING: account18, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account19:
INCOMING: account19, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account20:
INCOMING: account20, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account21:
INCOMING: account21, , (pop3) mail.technicalsolutions.net.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account22:
INCOMING: account22, , (pop3) pop3.swiftdsl.com.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account23:
INCOMING: account23, , (pop3) mail.bigpond.com:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account25:
INCOMING: account25, , (pop3) pop3.people.net.au:110, plain, passwordCleartext
OUTGOING: , smtp.commander.net.au:25, plain, none, true
account26:
INCOMING: account26, , (pop3) pop3.nsw.exemail.com.au:110, plain, passwordCleartext
OUTGOING: , mail.simsware.com:25, plain, passwordCleartext, true
account27:
INCOMING: account27, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-d13469b3-a21e-4069-b776-195a12160218 (18/02/2016) http://crash-stats.mozilla.com/report/index/bp-aa483923-cd48-4fae-9949-c52de2130409 (9/04/2013)
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Extra Folder Columns, 1.1.5, false, extra-cols@jminta_gmail.com
McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com
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mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
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print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_bgimages: false
print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_colorspace:
print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_command:
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print.printer_\\LENOVO-C4ED5A1C\HP_Officejet_5600_series.print_duplex: 0
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Quick glance seems to indicate you have conflicting extensions.. Have you tried checking with 'safe mode' (aka restart tbird with addons disabled).
Thank you for your suggestion of using 'safe' mode' I will try that and advise the outcome.
If safe mode gives the usual / desired asterisks begin with enabling addons til it craps out again then tweak /remove that addon.
I have now tried running TB with the add ons disabled (safe mode) but the situation has not altered. Some accounts show the orange asterisk when new mail arrives at the top level of the folders whilst others only show the orange asterisk on the Inbox folder which cannot be seen when an account's folders are colapsed.