This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to add new contacts

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

When I open up the Address Book on my PC, the whole page or screen contains all the saved addresses. There is nowhere to "Add New Contacts". Also, there is nowhere to add new "Groups". In fact, there does not seem to be any way of editing the address Book. I recently installed Mozilla Thunderbird onto my laptop and I notice that there are tabs for "New Contacts" and "New Lists". The installation on my laptop, when I open the "Address Book", is quite different, with all the editing tools available. Could the installation on my laptop be a latest update? If it is the latest update, can I download and overwrite the previous installation on my PC. I am running Windows 7 Ultimate 64bit. Mike Posford

When I open up the Address Book on my PC, the whole page or screen contains all the saved addresses. There is nowhere to "Add New Contacts". Also, there is nowhere to add new "Groups". In fact, there does not seem to be any way of editing the address Book. I recently installed Mozilla Thunderbird onto my laptop and I notice that there are tabs for "New Contacts" and "New Lists". The installation on my laptop, when I open the "Address Book", is quite different, with all the editing tools available. Could the installation on my laptop be a latest update? If it is the latest update, can I download and overwrite the previous installation on my PC. I am running Windows 7 Ultimate 64bit. Mike Posford

Chosen solution

Open the address book. Press Alt+V to open the view menu. Select toolbars. Ensure all three are turned on.

Do the same thing in the write window, just so you can have access to everything.

Note the mail window also has view, there may be some toolbars list there like the full menu bar that you might like to turn on.

Read this answer in context 👍 0

All Replies (1)

more options

Seçilmiş Həll

Open the address book. Press Alt+V to open the view menu. Select toolbars. Ensure all three are turned on.

Do the same thing in the write window, just so you can have access to everything.

Note the mail window also has view, there may be some toolbars list there like the full menu bar that you might like to turn on.