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On websites when scroll or click screen become black for few seconds

  • 4 cavab
  • 1 has this problem
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  • Last reply by Ari94

Ari94
Ari94
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When I am on websites and scroll up or down or click the tab the screen get black for few seconds. What could be the cause?

Firefox version 48.02- updated Windows Vista 32 bit (Japanese) - updated Drivers/Graphic card - updated Java/Adobe flash - updated Most of the Add-ons disabled but recently installed uBlock Origin

Any help in this regard will be appreciated.

Thank You

When I am on websites and scroll up or down or click the tab the screen get black for few seconds. What could be the cause? Firefox version 48.02- updated Windows Vista 32 bit (Japanese) - updated Drivers/Graphic card - updated Java/Adobe flash - updated Most of the Add-ons disabled but recently installed uBlock Origin Any help in this regard will be appreciated. Thank You

All Replies (4)

philipp
philipp
  • Moderator
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hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Scribe
Scribe
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Hi, try turning off hardware acceleration as shown in; Upgrade your graphics drivers to use hardware acceleration and WebGL

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Ari94
Ari94 Question owner
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philipp said

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Hi, thank you for the reply. I was not aware I could copy the information. For the time being I have followed suggestion turning off hardware acceleration .

Ari94
Ari94 Question owner
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Scribe said

Hi, try turning off hardware acceleration as shown in; Upgrade your graphics drivers to use hardware acceleration and WebGL If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Hi, thank you for the reply. I turn off hardware acceleration and checked websites even clicked tabs and it seems so far no black screen.