This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My incoming emails are being saved in my inbox, sent and delete boxes when they are received how can i rectify this?

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Toad-Hall

more options

Suddenly all my incoming emails go straight into my inbox, delete and sent boxes - emails I delete come back after a few days -

Suddenly all my incoming emails go straight into my inbox, delete and sent boxes - emails I delete come back after a few days -

All Replies (1)

more options

re : emails I delete come back after a few days

Reappearance of deleted emails could mean you have a corrupted Inbox. This could have occured by a number of reasons but a lack of compacting on a regular basis is a common factor.

Do the following:

  • Move all wanted good emails out of Inbox into another folder for organising and storage.
  • Delete all remaining Inbox unwanted emails.
  • Right click on empty 'Inbox' folder and select 'Compact'.
  • Right click on 'Junk' (or 'Spam' if using imap folder) and select 'Empty Junk'.
  • Right click on Junk and select 'Compact'
  • Right click on 'Deleted' ('Trash') folder and select 'Empty Deleted'
  • right click on 'Deleted' and select 'Compact'

Good info on compacting, what it does and why it is important:

Note: Normally, you do not need to empty the Inbox before compacting, but if you suspect corruption, then it is advised. It is also advised that you use the Inbox for incoming mail and move emails into other folders for storage, so keeping the Inbox low in email numbers.