This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cursor jumping from browser icon to "file"

  • 3 cavab
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Problem when I click on a icon "complete" when trying to complete an order online the cursor will jump to the "file" icon in tool bar and not complete order. Have to hit enter. Firefox 49.0.1 Windows 10

Problem when I click on a icon "complete" when trying to complete an order online the cursor will jump to the "file" icon in tool bar and not complete order. Have to hit enter. Firefox 49.0.1 Windows 10

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Read this answer in context 👍 1

All Replies (3)

more options

Seçilmiş Həll

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

FredMcd. Thank you. Went in and disabled everything one at a time and found the problem to be Roboform version 7.9.22.2 not only for this problem but was also getting Http Status 500 when trying to place orders. Off to Roboform for help to resolve this problem. Thank you again.

more options

Glad to help. Safe Surfing.