This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird stops responding if any action is taken while mail is being checked and downloaded.

more options

for example. clicking on an e-mail to read the message or clicking on the arrow to scroll down while the software is attempting to down load messages results in the software not responding. This began with the latest update. Once messages are downloaded everything works fine.

for example. clicking on an e-mail to read the message or clicking on the arrow to scroll down while the software is attempting to down load messages results in the software not responding. This began with the latest update. Once messages are downloaded everything works fine.

Chosen solution

When your problem is fixed, can you mark your last reply as 'Solution' please? Thank you.

Read this answer in context 👍 1

All Replies (4)

more options

What is your anti-virus software?

more options

I removed my add ons and solved the problem. For some reason thunderbird was having problems connecting to the internet.

more options

Seçilmiş Həll

When your problem is fixed, can you mark your last reply as 'Solution' please? Thank you.