This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox continuously crashes

  • 4 cavab
  • 1 has this problem
  • 2 views
  • Last reply by ronyb

ronyb
ronyb
more options

Hi, Since I have joined the test panel, Firefox continuously crashes and hangs up, and I have to force close it. This are the details of the error: Description: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	49.0.1.6109
 Application Timestamp:	57e43f21
 Hang Signature:	1259
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	4105
 Additional Hang Signature 1:	125902cbb1f519b7f9db27a2d767900c
 Additional Hang Signature 2:	8491
 Additional Hang Signature 3:	8491d38f93d1235eb21ed18b4a331f03
 Additional Hang Signature 4:	1259
 Additional Hang Signature 5:	125902cbb1f519b7f9db27a2d767900c
 Additional Hang Signature 6:	8491
 Additional Hang Signature 7:	8491d38f93d1235eb21ed18b4a331f03

I have refreshed it, reset it but it didn't solve the issue. Kindly advise.

Hi, Since I have joined the test panel, Firefox continuously crashes and hangs up, and I have to force close it. This are the details of the error: Description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 49.0.1.6109 Application Timestamp: 57e43f21 Hang Signature: 1259 Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 4105 Additional Hang Signature 1: 125902cbb1f519b7f9db27a2d767900c Additional Hang Signature 2: 8491 Additional Hang Signature 3: 8491d38f93d1235eb21ed18b4a331f03 Additional Hang Signature 4: 1259 Additional Hang Signature 5: 125902cbb1f519b7f9db27a2d767900c Additional Hang Signature 6: 8491 Additional Hang Signature 7: 8491d38f93d1235eb21ed18b4a331f03 I have refreshed it, reset it but it didn't solve the issue. Kindly advise.

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

ronyb
ronyb Question owner
more options

bp-a1c75389-6355-4512-bf83-0c01b2161006 06/10/2016 07:59 bp-2673f977-2c83-4abc-aa6e-80b482161003 02/10/2016 21:27 bp-ca67f4a7-89e6-4a5b-a8a1-a5eb82160825 24/08/2016 21:24 bp-9ed0a35c-9f4b-44ba-a719-c6f4d2160823 23/08/2016 19:10

the-edmeister
the-edmeister
  • Moderator
more options

Looks like those crashes are related to Sophos Endpoint Software.

Mozilla is working on a fix for startup crashes that are related to Endpoint used by other security applications; may be related.

ronyb
ronyb Question owner
more options

Sophos is installed since many years on my PC and I have been using Firefox for the last couple of years as well. Why is the crash happening since few days only and what can I do? Wait for the fix or change browser, because it is delicate when I am in the middle of a form or paying through a secure connection as date is getting lost. The freezing occurs without any activity from my side, it already happened now when I was just typing my text here! Thank you